Terms of Service

731Labs provides AI automation solutions, including but not limited to:

• Smart Lead Generation Agents: AI-powered systems that identify, qualify, and engage potential leads 24/7
• Intelligent Chatbots: Conversational AI systems for customer support, lead capture, and engagement
• AI Voice Callers: Automated voice calling systems for outreach, appointment booking, and follow-ups
• Telegram Bots: Custom automation bots for messaging platforms
• Websites & Funnels: Custom web applications, landing pages, and conversion-optimized sales funnels
• System Integrations: Connecting platforms, APIs, and workflows for seamless automation

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

2.1 Initial Consultation

By submitting a contact form or booking a consultation, you request a preliminary discussion about your project requirements. This consultation does not obligate either party to enter into a formal service agreement.

2.2 Scope of Work & Proposals

Following our initial consultation, we may provide a detailed proposal outlining the scope of work, deliverables, timeline, and pricing. The proposal is valid for 30 days unless otherwise stated.

2.3 Service Agreement

Services commence only after:

• Mutual agreement on scope, deliverables, and timeline
• Signed service agreement or contract
• Receipt of initial payment or deposit (typically 50% upfront)

3.1 Pricing & Payment Schedule

All pricing is custom and based on project scope, complexity, and requirements. Standard payment structure:

• 50% upfront deposit - Required to begin work
• 50% upon completion - Due before final delivery

For larger projects, milestone-based payments may be arranged.

3.2 Accepted Payment Methods

We accept:

• Bank transfer (ACH/Wire)
• Credit/Debit cards (Visa, Mastercard, American Express)
• Payment processors (Stripe, PayPal)

3.3 Late Payment

Invoices are due within 7 days of issuance unless otherwise agreed. Late payments may incur a 5% monthly interest charge. We reserve the right to suspend work on projects with outstanding balances.

3.4 Refund Policy

Deposits are non-refundable once work has commenced. For completed work, refunds are evaluated on a case-by-case basis. If we fail to deliver agreed-upon services, you may be entitled to a partial or full refund.

4.1 Ownership of Deliverables

Upon full payment, you own the final deliverables (websites, custom code, designs) created specifically for your project. However, we retain ownership of:

• Proprietary tools, frameworks, and code libraries used in development
• Reusable components, templates, and methodology
• Knowledge, techniques, and processes developed independently

4.2 Third-Party Services & Licenses

Some projects may use third-party services, APIs, or software with their own licensing terms. You are responsible for obtaining necessary licenses and complying with third-party terms.

4.3 Portfolio & Marketing Rights

We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless you explicitly request confidentiality in writing.

To ensure successful project delivery, you agree to:

• Provide Timely Feedback: Respond to requests for information, feedback, and approvals within 5 business days
• Supply Required Materials: Provide content, branding assets, API credentials, and access to systems as needed
• Maintain Communication: Respond to emails and messages regarding your project
• Respect Scope: Additional features outside the agreed scope will require separate pricing and timeline adjustments
• Legal Compliance: Ensure your use of our services complies with all applicable laws and regulations

Delays caused by client non-responsiveness or failure to provide materials may result in extended timelines without additional cost to 731Labs.

6.1 Our Warranty

We warrant that:

• Services will be performed with professional skill and care
• Deliverables will substantially conform to agreed specifications
• We will correct defects or errors in our work at no additional charge within 30 days of delivery

6.2 Disclaimer

EXCEPT AS EXPRESSLY STATED ABOVE, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability or fitness for a particular purpose
• Uninterrupted, error-free, or secure operation
• Results, revenue, leads, or conversions from using our services
• Third-party services, APIs, or integrations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 731LABS SHALL NOT BE LIABLE FOR:

• Indirect, Incidental, or Consequential Damages: Lost profits, lost revenue, lost data, business interruption, or other commercial damages
• Third-Party Claims: Claims arising from integrations, APIs, or third-party services
• Client Misuse: Damages resulting from your use or misuse of deliverables
• Force Majeure: Events beyond our reasonable control (natural disasters, pandemics, cyberattacks)

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.

Both parties agree to keep confidential all non-public information disclosed during the engagement, including:

• Business strategies, financial information, and proprietary data
• Technical specifications, code, and system architectures
• Customer data and user information

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9.1 Termination by Client

You may terminate the engagement at any time with written notice. Upon termination, you will be charged for all work completed up to the termination date, plus any non-cancellable third-party costs incurred.

9.2 Termination by 731Labs

We may terminate the engagement if:

• Payment is more than 30 days overdue
• You fail to provide necessary materials or feedback for more than 30 days
• You breach these Terms or engage in unlawful conduct

9.3 Effect of Termination

Upon termination, we will deliver all completed work and you will pay all outstanding invoices. Provisions regarding intellectual property, confidentiality, and limitation of liability survive termination.

10.1 Good Faith Negotiation

If a dispute arises, both parties agree to first attempt to resolve it through good faith negotiation within 30 days.

10.2 Mediation

If negotiation fails, disputes will be submitted to mediation before a mutually agreed mediator in Miami, Florida.

10.3 Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Miami-Dade County, Florida.

11.1 Entire Agreement

These Terms, along with any signed service agreements, constitute the entire agreement between you and 731Labs regarding the Services.

11.2 Modifications

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our Services after changes constitutes acceptance.

11.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

11.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any affiliate or successor entity.

11.6 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, or internet/telecommunications failures.